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Grievance Redressal

How to raise a concern with the institute.

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Who can raise a grievance

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How to submit a grievance

Use the grievance form on this page. You can ask for your grievance to be kept confidential; the form explains who can read it.

Grievance officer details

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Process and response timelines

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Escalation

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Grievance desk

Raise a concern or complaint

If something has gone wrong with classes, staff, the hostel, fees or anything else at Aspire, tell us here. Your grievance is recorded for the institute's administration and is never published.

  • Choose the campus it is about, or say it is not about one campus.
  • You can ask for it to be kept confidential. The form explains who can read it either way.
  • Your name and mobile number are needed so the institute can reply to you.

Submit a grievance

What happened, when, and who was involved. Please do not include passwords or bank details.

Ticked: only the institute's head-office administrator can read it; campus staff, including the campus head, cannot see it. Not ticked: the head-office administrator and the admin team of the campus you chose can read it. Counsellors cannot see grievances either way.

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